How do we protect your data?

Security is the ElectroNeek's top priority. We uphold high standards to ensure the protection and privacy of your data. Here's some important information you must know:

• We use Amazon Web Services (AWS) with 24*7 security — SOC 1 and SOC 2 certified
• We are SOC 2 Type II compliant
• We use Single Sign-On (SSO) authentication

For a complete overview of our security policy, please visit our website.

Where are our servers located?

Our infrastructure is distributed across the world in dedicated zones:

EMEA (Europe, Middle East and Africa) — Frankfurt (Germany)
APAC (Asia-Pacific) — Mumbai (India)
LATAM (Latin America) — Sao Paulo (Brazil)
NA (North America) — Ohio (US)

Services Studio Pro connects to

https://analytics.{region}.electroneek.com
https://auth.electroneek.com
https://oauth2.electroneek.com
https://ocr.{region}.electroneek.com
https://ocr.electroneek.com
https://orchestrator.electroneek.com
wss://orchestrator.electroneek.com
https://account.electroneek.com
wss://account.electroneek.com
https://variables.electroneek.com
https://orchestrator.{region}.electroneek.com
wss://orchestrator.{region}.electroneek.com
https://account.{region}.electroneek.com
wss://account.{region}.electroneek.com
https://variables.{region}.electroneek.com

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Note

The {region} variable is different for every region. If you need to use one of these URLs, just substitute your organization's region. You can find it in the URL after authorization on the User Portal. For example, https://na.electroneek.com/account/home where the region is na.

Which Data is sent from Bot Runner to Orchestrator?

• Project Archive
• Workflow Launch Result
  • API Doc - Get Launch Info - It contains the status of the launch and error details.
    If a user explicitly configured workflow to return some variables to the orchestrator then they will be in the output_data field.
• Bot Runner Status
• Bot Runner Name (hostname)
• Execution Logs if enabled
• Console Logs if enabled

Is data transferred to Bot Runner (clients endpoint) secured?

Yes.

• Connection Tokens - are not stored after the connection gets established.
• License information - The license file is a JWT with a lifespan. The token is validated with the public key (the signature is checked).
• RPD Credential if enabled - They get stored in Windows Credential Manager
• APIs Credentials - They get stored in Windows Credential Manager

Is data transferred through secure channels to clients endpoints?

All our data flows are managed by HTTPS (TLS 1.2), WSS, and JWT Tokens over HTTPS.