How do we protect your data?

Security is the ElectroNeek's top priority. We uphold high standards to ensure the protection and privacy of your data. Here's some important information you must know:

  • We use Amazon Web Services (AWS) with 24*7 security — SOC 1 and SOC 2 certified
  • We are SOC 2 Type II compliant
  • We use Single Sign-On (SSO) authentication

For a complete overview of our security policy, please visit our website.

Where are our servers located?

Our infrastructure is distributed across the world in dedicated zones:

EMEA (Europe, Middle East and Africa) — Frankfurt (Germany)
APAC (Asia-Pacific) — Mumbai (India)
LATAM (Latin America) — Sao Paulo (Brazil)
NA (North America) — Ohio (US)

Services Studio Pro connects to

[https://analytics.{region}.electroneek.com
https://auth.electroneek.com
https://oauth2.electroneek.com
https://ocr.{region}.electroneek.com
https://ocr.electroneek.com
https://orchestrator.electroneek.com
wss://orchestrator.electroneek.com
https://account.electroneek.com
wss://account.electroneek.com
https://variables.electroneek.com
https://orchestrator.{region}.electroneek.com
wss://orchestrator.{region}.electroneek.com
https://account.{region}.electroneek.com
wss://account.{region}.electroneek.com
https://variables.{region}.electroneek.com

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Note:

The {region} variable is different for every region. If you need to use one of these URLs, just substitute your organization's region. You can find it in the URL after authorization on the User Portal. For example, https://na.electroneek.com/account/home where the region is na.