We are proud to announce a new update to the ElectroNeek Platform. This release makes it faster to get help from our Support Team, with documentation suggestions while you describe your problem and a support form that asks for the right details. It also lets you see the individual records behind your Billing usage.

What's New

A better support experience

Creating a request in the Support Center is now quicker and gets you answers sooner:

• Find the answer first. When you click New request, describe your question or problem, and we suggest relevant articles from the ElectroNeek Documentation as you type. If none of them helps, click Proceed to Support Form, and what you wrote is carried over to the description.
• The right details from the start. The Product list now covers the whole Platform, including AI Workflows, Forms, OCR, Easley AI and Anti-Captcha. Choose Studio Pro or Bot Runner and the form asks for your version number; choose OCR and it asks which OCR engine you use.
• Attach several files at once. Select up to 10 files in one go, up to 50 MB each. File names with characters such as # or & now work too.
• Clearer emails. You now get one email when you create a request instead of two, and each email says clearly what happened to your ticket, including when it's solved or reopened.

Learn more in Support Center.

See the records behind your usage

In Billing > Usages and Limits, click the eye icon next to a supported limit to see each record that counts toward it, such as every bot launch from Studio Pro, with its date, user, workflow and IP address. Export the full list to CSV to check it against your own records. Learn more in Billing.

Keep AI Workflows run logs for longer

AI Workflows keeps the full logs of each run for 30 days by default. Organizations can now get a longer retention period. To keep your run logs for longer, reach out to us at success@electroneek.com.

Summary of all changes

The following is a summary of all changes in this release:

Support Center

• Added documentation suggestions while you describe your request, with a Proceed to Support Form button.
• Updated the Product list: removed Bot Library, renamed Orchestrator SaaS to Orchestrator, and added AI Workflows, Forms, OCR, Easley AI, Anti-Captcha and Other.
• Added a required Version number field for Studio Pro and Bot Runner, and an OCR engine field for OCR.
• Attach file(s): select up to 10 files at once, up to 50 MB each and 90 MB in total.
• Fixed attachments failing when the file name has special characters such as # or &.
• Fixed the border of the description box.
• Creating a request now sends one email instead of two, and ticket emails have clearer subjects and text.

Billing

• Added View records to supported limits in Usages and Limits, with CSV export.

AI Agent Management

• Added a configurable retention window for AI Workflows run logs.
• Fixed the run banner showing a stray " - ," when a run has no start or finish time.

Portal

• Portuguese now shows the Brazilian flag in the language selector, in the Portal and on the sign-in page.

We can't wait for you to try these updates. As always, keep your feedback coming through the Support Center to help shape what comes next.